Photobook Australia, part of Photobook Worldwide, is a company that
prioritizes your memories. We are present in over 100 countries, spreading the
love for preserving memories as much as we could.
prioritizes your memories. We are present in over 100 countries, spreading the
love for preserving memories as much as we could.
Get started on your Photobook Project
Frequently Asked Questions
Here’s a step-by-step lowdown on how to use the voucher you purchased:
How to use your Voucher with Photobook
Getting Started
Which product does my voucher cover?
Most of our vouchers are product-specific vouchers Always make sure that you select the correct product before designing your book. The voucher will not work with a different product. (e.g. If you select a Large Landscape Imagewrap photo book and use a Large Landscape Debossed photo book voucher, the voucher code will be invalid).
For value specific vouchers, we urge you to check out our Pricing page to learn more about the cost of the book style you want to use, as well as the additional materials should you want to upgrade your book. Any additional amount above the value of the voucher will be charged according to the full price in our website.
For value specific vouchers, we urge you to check out our Pricing page to learn more about the cost of the book style you want to use, as well as the additional materials should you want to upgrade your book. Any additional amount above the value of the voucher will be charged according to the full price in our website.
How many pages are included in a photo book?
Most of our photo books come with 40 pages/sides (20 sheets) as standard except for the Extra Large Imagewrap albums and the Professional Series albums which have 80 pages/sides (40 sheets). You can add up to a total of 300 pages (150 sheets).
How many photos can be used in an album?
The albums go by number of pages and there are no restrictions to the number of images per page. It’s possible to add additional pages, up to a total of 300 pages although charges apply.
Is your Photobook Designer software free to download?
Yes it is and you can save your project so you don’t have to complete it in the one session. The software runs without the need for internet until you are ready to order. Available in Mac and Windows.
Can any remaining balance from a previous transaction be used in another order?
Unfortunately you must use the promotional value in one transaction. Any remaining balance is not carried over and cannot be used in another order.
Additional Pages
How much are additional pages?
Additional pages can be calculated through our Pricing Calculator located here. Charges for additional pages in voucher transactions are calculated based on FULL price.
Can I upgrade the paper?
Yes, for the Large albums come standard with 170gsm Premium Silk Paper and other options such as 216gsm Silk or 170gsm Textured Matte paper. More details can be found here.
Ordering
Where do I enter my voucher code?
During the photobook checkout process, there will be a field for the voucher code. Enter the code and click on "Redeem" to apply it.
Can the voucher be used with other promotions?
Unfortunately the voucher cannot be used in conjunction with any other offer or promotion.
What is the validity of the voucher?
The voucher expiry date will be specified on the voucher or in the email which contained the voucher.
What happens if I can’t use my voucher before its expiry date?
We cannot extend the validation date for the voucher as this has already been finalised for this promotion. Please keep this in mind prior to purchasing and if you intend to purchase multiple vouchers.
Can multiple vouchers be used for one order?
Only one voucher can be used per order/book design. If you have a second voucher, another order will need to be placed and so on.
How long does it take for a finished album to be delivered?
Usually it takes approximately business days for us to produce and ship your book, depending on your location. The timeframe is an approximation only and will increase during peak/promotional periods. Please check with us in advance prior to ordering to avoid delays or disappointment especially leading up to Christmas.
Shipping
Is the shipping fee included with the voucher?
No, shipping fee is not included with the voucher unless stated so. For more information, please review the Terms and Conditions for your particular discount code or voucher.
Which courier service do you use to deliver the albums and is it secured?
We use as our preferred courier and a signature is required upon delivery. If no one is in attendance, they will leave a calling card with a number to call to arrange re-delivery.
Is it possible to combine orders for shipping and pay only one shipping price?
Unfortunately due to high volumes of orders, we are not able to combine 2 different orders as each album has its own production schedule and may be printed on different machines in our lab. Shipping prices are based on weight as so combining 2 albums would only give a slight saving.
Are finished albums available for pick-ups at your office?
We only offer service for delivery of your album and pickups are not available.
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